AI-powered analytics for customer experience teams.

Own the analytics and reporting portfolio, including data pipeline and measurement for all AI features.

Launched Data Explorer, an agentic system that turns natural language questions into action. Orchestrates tool calls across workspace data to explain what's happening, why, and what to do about it.

250+ guided use cases across business health, quality, forecasting and more. Unified querying across channels, teams, workflows, and custom objects.

Surfaces real-time trends, then generates actionable next steps to mitigate risks and double down on opportunities. Now a primary differentiator for new business and renewals.