AI-powered analytics for customer experience teams.
Own the analytics and reporting portfolio. Lead Data Explorer, an agentic system that turns natural language questions into action. 250+ guided prompts across forecasting, SLA health, backlog analysis, and more. Unified querying across channels, teams, workflows, and custom objects.
The system surfaces real-time trends in volume, capacity, and voice of customer, then generates actionable recommendations for staffing, routing, and coaching. Now a primary differentiator for new business and renewals.